How Do I Contact a Korean Florist From Overseas?

How can I contact Korea Flower Express from outside Korea?

Korea Flower Express can be reached in three ways: live chat, phone and email. Live chat opens right on the website and works from every country. For phone, callers inside Korea use +82-70-7919-3082 and callers abroad use +82-70-7919-3082. Email goes to koreaflowerexpress@gmail.com.

Support runs from 08:00 to 21:00 Korea time (KST). The opening hours and the delivery cutoff are the same on holidays such as Christmas and January 1. The table below shows which channel fits which situation.

What are the support hours in my time zone?

Support at Korea Flower Express is open from 08:00 to 21:00 Korea time (KST, UTC+9). Korea does not use daylight saving time, so the hours are the same all year. The table converts them to local time in several cities, using standard time (winter clocks).

Where clocks change for summer time, as in the United States and the United Kingdom, local time shifts one hour later during that period. New York, for example, becomes 19:00 on the previous day to 08:00. To convert the same-day cutoff of 6 PM, see Same-Day Flower Order Cutoff in Your Local Time.

Which channel should I use for which question?

Use chat for anything urgent and email for anything you want in writing. To change or cancel an order, tell us in chat right after you place it. Cancelling before we start making the arrangement is fully refunded, but once making has started, a change or cancellation may not be possible or may cost extra.

• Before ordering: chat is handy for asking whether a product, area or delivery time works. Hospitals and postpartum care centers sometimes do not allow flowers in, so check with the place first, and tell us in chat if you cannot reach them.
• Right after ordering: if the date, time, address or card or ribbon wording needs to change, tell us in chat straight away.
• After delivery: if the photo has not arrived or it shows a problem, tell us on the day you receive it, by chat or email. Email is easier when you need to attach the photo. The photo is explained in Will You Get a Photo When Flowers Are Delivered in Korea?.
• When you prefer to talk: call +82-70-7919-3082 inside Korea or +82-70-7919-3082 from abroad.

What should I have ready before I get in touch?

If you have already ordered, a few details will shorten the wait for an answer. Orders placed from abroad can be checked in the order history on the website and in the email you receive.

• Your order number and the email address you used on the order form
• The recipient's name and mobile number, and the Korean address with the building name and unit number (see How to Write a Korean Address for Flower Delivery for how to write it)
• The delivery date and time, in Korea time
• One line about what you want to change or find out

What if the time difference makes a quick reply hard?

Because support hours follow Korea time, in North America and Europe they fall in the local evening, night and early morning. If a delivery date depends on the answer, it is safer to check a few days ahead, inside the support hours. Putting all your questions into one message also cuts down the back and forth.

The steps an order goes through until it is delivered are explained in How to Track Your Flower Order to Korea. If you have not ordered yet, How to Send Flowers to Korea From Abroad walks through the whole process first.