How to Track Your Flower Order to Korea

Where can I follow my flower order to Korea?

At Korea Flower Express, you can follow an order in three places: the order-complete screen, the order list on the site, and live chat. Right after you pay, the order-complete screen shows your order number. The site keeps the order in your order history, where its status appears in your language, and for orders placed from abroad we also confirm the order by email. Once the flowers are delivered, we email you a photo of what your recipient received.

There is no courier parcel to trace. The flowers are made by a florist near your recipient and handed over in person, so you follow the order itself: its order number and its status. For how the whole process works, see How to Send Flowers to Korea From Abroad.

What do I see right after I place the order?

After you submit an order at Korea Flower Express, the order-complete screen shows your order number, and a My orders button takes you to your order list. Keep the order number: it is the quickest way for us to find your order if you write to us. If you chose PayPal, the screen asks you to finish the PayPal payment, and we start preparing your flowers once that payment is received.

If a card payment fails, the order stays on file and is not cancelled by the failure itself, so please do not place it again. The failure screen asks you to message us in live chat so we can help you finish paying, and it warns that the order will be cancelled automatically if payment is not completed by midnight Korea time that day. For the difference between paying by card and by PayPal, see PayPal or Foreign Card for Flowers to Korea?. Payments cannot be made between 00:00 and 00:10 Korea time each day; if the payment button does not work at that hour, wait until 00:10 and try again.

How do I look up my order later?

To look up an order later at Korea Flower Express, either sign in and open My orders, or use the Track order link in the site menu if you ordered as a guest. Which one you need depends on how you ordered. Statuses appear in your language, although some other text on the My orders page is still in Korean.

• Signed in: your orders are listed under My orders with their status. Signing in before you order means you do not need a password to see them later.
• Guest order: open Track order in the menu and choose the option to find a guest order. Enter the phone number you gave as the orderer and the order lookup password you chose on the order form (at least 6 characters). The form on that page may show Korean labels; the button reads 주문 찾기, which means Find order.
• Forgot the password: write to us in live chat or at koreaflowerexpress@gmail.com. If you have your order number, include it; we can help you find the order with it.

What do the six order statuses mean?

At Korea Flower Express, every order is shown with one of six statuses, in this order: Order received, Payment confirmed, Preparing your flowers, Out for delivery, Delivered, and Cancelled. The first five follow the order from start to finish, and Cancelled can appear instead if the order is stopped. The table below explains each one and what you can do while the order is in it.

How do I know the flowers were delivered?

At Korea Flower Express, delivery is confirmed in two ways: the order status changes to Delivered, and for orders from abroad we email you a photo of the arrangement your recipient received. The photo is the part that tells you what was actually handed over, so it is worth keeping.

If your recipient is not at the address, the flowers are left in front of the entrance and we send a photo of the spot. Giving a phone number that someone will answer makes this less likely to happen. How to write the address is covered in How to Write a Korean Address for Flower Delivery.

What if my order is missing or the status looks wrong?

If an order cannot be found or its status looks wrong, message Korea Flower Express in live chat with your order number. Chat is open from any country and phone support runs from 08:00 to 21:00 Korea time. You can also write to koreaflowerexpress@gmail.com, or call +82-70-7919-3082 from abroad. Before you write, a few quick checks solve most cases.

Check that you opened the page in the same language you ordered in, that you used the same phone number and password as on the order form, and that the password has at least 6 characters. If you ordered with PayPal, check whether the payment was completed, because preparation starts only after it is received. Timing questions are answered in Same-Day Flower Delivery in Korea: Cutoff by Time Zone; same-day delivery applies to orders placed before 6 PM Korea time. An order that still shows Order received is often waiting for payment, so check that first. When you write, include your order number, the name and phone number you used on the order form, and what looks wrong, so we can open the right order straight away.

What should I keep before ordering flowers to Korea?

Before you order from Korea Flower Express, decide which phone number and which password you will use, and keep the order number once you have it. A short checklist helps, and you can start from Flower Baskets or Congratulatory Flower Stands. It also helps to tell your recipient that a delivery is coming, because a recipient who expects it is more likely to answer the phone.

• Choose an order lookup password of at least 6 characters and write it down, or sign in before ordering.
• Use a recipient phone number that will be answered on the delivery day.
• Save the order number from the order-complete screen.
• Watch for the confirmation email and, after delivery, the photo email.